---
title: "Troubleshooting"
url: "https://docs.signnow.com/docs/procore-troubleshooting"
type: "page"
section: "Integrations"
slug: "procore-troubleshooting"
---

# Troubleshooting

# Troubleshooting

Fix the SignNow panel not appearing on a Procore record, a template that cannot be selected, or a pre-filled field arriving empty.

## The side panel

For setup instructions, see [Installation](/docs/procore-installation).

| Issue | Solution |
|---|---|
| The SignNow panel does not appear on any record | No app configuration covers the project. Go to **Apps** > **App Management**, open the SignNow application, and check the **Configurations** tab. Create a configuration with global scope, or one that selects this project. See [Create a configuration](/docs/procore-installation#create-a-configuration). |
| The panel disappeared from every record after an update | Updating the application removes existing app configurations. Create the configuration again after every update. |
| The panel appears on one project only | The configuration has project scope. Create a configuration with global scope to cover all active and future projects. |
| The panel does not appear on a tool's list page or on the project Home page | The panel is scoped to the detail page of an individual record. Open a record first. |
| SignNow appears on some records but not others | The record type is not supported. Open a record from the list in [Supported Procore record types](/docs/procore-record-types). |

## Templates and mapping

| Issue | Solution |
|---|---|
| **Pre-fill Fillable Fields** is unavailable on a template | The template has no fillable fields yet. Open it with **Add Fillable Fields**, place the fields, and click **DONE**. See [Pre-fill fillable fields](/docs/procore-admin-tools#pre-fill-fillable-fields). |
| A template cannot be selected when sending | Templates need fillable fields to be sent for signature. Use the **Only Prepared Templates** filter to list the templates that are ready to send, and ask your admin to prepare the rest. |
| A pre-filled field arrives empty | The Procore field type must match the type of the corresponding template field, and attachment, stamp, initials, and signature fields cannot be pre-filled. Check the mapping in **Pre-fill Fillable Fields**. |
| A custom action sends a template but no data is pre-filled | The record type on the custom action does not match the one selected in the template. Align both. |

## Sandbox

| Issue | Solution |
|---|---|
| The sandbox login does not accept your password | The sandbox password is separate from the developer-portal password. Reset it at [login-sandbox.procore.com](https://login-sandbox.procore.com). |

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**Next**: [Glossary →](/docs/procore-glossary)


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*Full page: https://docs.signnow.com/docs/procore-troubleshooting*