---
title: "Troubleshooting"
url: "https://docs.signnow.com/docs/netsuite-troubleshooting"
type: "page"
section: "Integrations"
slug: "netsuite-troubleshooting"
---

# Troubleshooting

# Troubleshooting

This section covers common issues you may encounter when installing, configuring, and using the SignNow integration for NetSuite, and provides steps to resolve them.

## Authorization

For setup instructions, see [Installation](/docs/netsuite-installation).

| Issue | Solution |
|---|---|
| The **Send for Signature** button doesn't load | The SignNow user account connected to the integration may have been deleted or deactivated. Go to **Setup > Integrations > SignNow Admin Tools** and reconnect the integration with an active SignNow account. |
| The integration suddenly stops working | The connected SignNow account may no longer be active. Go to **Setup > Integrations > SignNow Admin Tools**, verify that the connected account is active, and reconnect if needed. |

---

## Permissions

For setup instructions, see [Installation](/docs/netsuite-installation#assign-permissions-to-roles).

| Issue | Solution |
|---|---|
| A user can't see the **Send for Signature** button | The required permissions haven't been assigned to the user's role. Go to **Setup > Users/Roles > Manage Roles**, select the role, and click **Edit**. On the **Permissions** tab, under the **Setup** subtab, add **Log in using OAuth 2.0 Access Tokens** (full level) and **REST Web Services** (full level). Click **Save**. |

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## Record attachments

For setup instructions, see [Installation](/docs/netsuite-installation#configure-the-attachment-folder).

| Issue | Solution |
|---|---|
| Signed documents don't appear on the NetSuite record after signing | The **Attachment Folder ID** in SignNow Settings may point to a folder that doesn't exist or that the integration role can't access. Go to **Documents > Files > File Cabinet** and create a new folder outside of **Attachments Received**. Hover over the folder name — the internal ID appears in the link shown at the bottom left of your browser window. Then go to **Customization > Lists, Records, & Fields > Record Types**, find **SignNow - Settings**, and click **List**. Click **Edit** next to the record, enter the internal folder ID in the **Attachment Folder ID** field, and click **Save**. Re-send the document for signature. |


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*Full page: https://docs.signnow.com/docs/netsuite-troubleshooting*